Help
merchandise
- About product inventory
We sell online shops at the same time at the same time.
If you have already been sold and cannot be prepared in stock, we will cancel the cancellation. Please note.
- About the size guide
For the size of the product, please see the "About items / size" at the bottom of the product page.
In this site, the size of the product is described in order to convey the size of the product in a clear manner.
About the measurement methodHerePlease refer to the.
There are also products that post the wear size of the model in "About items / size", so please refer to them as a reference for selecting the size.
- About color / price
The image of the product is posted as close to the actual product as possible.
Please be sure to check the color and design in the detailed image of the product page.
* Depending on the setting of your monitor, the color may occur.
* The display price of the site is all displayed at tax -included price.
* Please note that there may be differences from the price of the lower bill due to price revision, etc.
- About reserved products
It takes time to deliver the booking product because the order is made after receiving the order.
Please note that normal products and reserved products cannot be ordered at the same time.
* Delivery time may change due to production reasons.
【Notes】
- The available payment methods are as follows.
a.credit card
b.Bank transfer
- The following services vary from store to store.
a.Cash on delivery(Please contact your nearby store if you wish)
For reserved products, we will prepare the product according to the "Delivery schedule" listed on the product page. The flow to delivery is as follows.
After the product arrives at our company, we will inform you of the shipping date by "reservation product shipping" email.
It is described in the email [delivery company/SlipNO] It is possible to track with each delivery company.
By transferring3If payment cannot be confirmed within the day, it will be automatically canceled.
- About the handling of products
When using the product, please be sure to check the "Precautions for handling" and "Washing display" described in the tags.
- About maintenance
If you have any problems such as product failure, please contact kobe@anatomica.jp of the product name and state of the repair.
If it can be repaired, we will send you a product and estimate the repair cost.
Repairs may not be accepted depending on the condition of the product.
After the repair is completed, Sagawa Expresse-I will ship by collect. Customers are responsible for cash on delivery and shipping.
Those who live overseas will respond each time.
Domestic orders / shipping
- About order method
Products can be ordered by the following procedure.
1) Access the product details page.
2) Put the product in the cart.
3) Check the products in the cart and click "Proceed to the purchase procedure".
4) If you have an accountIDAfter entering the password, click "Login".
5) Specify the destination / payment method.
6) Check your order and click "Confirm order".
7) When the order number is displayed, the order is completed.
8) To your registered address, kobe@anatomica.jp will distribute "order confirmation email".
- About shopping carts
The expiration date of the shopping cart is to put the product in the cart.2Week ".
After the expiration date, the products in the cart will be deleted automatically.
Please note that the product will be secured when the product is put in the cart, but it will not be purchased until the order is confirmed.
- About payment method
The types of payment methods that can be used are as follows.
・ Payment by credit card
VISA,MasterCard、American Express、JCB、Diners Club、Discover
·Bank transfer
Please check the amount described in the payment email regarding the payment before paying.
After confirming the payment status, the shipping procedure will start.
If payment cannot be confirmed within 5 days, we will automatically cancel the order.
Please pay for the transfer fee at the customer's burden without permission.
* Please pay from an account in the name of the orderer. If you pay under the name other than the orderer, you may not be able to confirm the payment.
·Cash on delivery
Sagawa ExpressEYou can use cash on delivery delivery by collect service. How to pay when the product arrives(cash Orcredit card)You can choose.
* You will be responsible for cash on delivery fees.
10,000 yen (tax included) or less:330Yen (tax included)
30,000 yen (tax included) or less:440Yen (tax included)
100,000 yen (tax included) or less:660Yen (tax included)
300,000 yen (tax included) or less:1,100Yen (tax included)
Cash on delivery depends on the store.
- About product delivery(Japan in Japan)
The order you ordered will be delivered by Sagawa Express.
When Sagawa Express is usually open, accept your order and start it from the next day.7We will deliver it on business days.
We will be closed during the year -end and New Year holidays. Store about the scheduleInstagramPlease confirm.
* Please contact kobe@anatomica.jp to specify the delivery date.
If your order is concentrated or stock status, you may not be able to deliver it.
If the delivery is delayed, we will contact you by email.
After the shipping procedure is completed, we will deliver an email that the shipping is completed.
In the unlikely event of a postal loss or damaged accident, we are not responsible here. note that.
- About shipping (in Japan)
Nationwide 1,100Yen (tax included)
Total product 10,000Free shipping for purchases of yen (excluding tax) or higher
Cancel / Return / Exchange
- About cancellation
The cancellation after your order is refused.
If you have been canceled or refused to receive it, we will refuse the next use.
- About the product to be returned
We will refund only in the case of product malfunction.
In this case, all the expenses related to the return will be borne.
We do not accept returns for customer convenience.
We will only accept size exchange and model change. Depending on the stock status, you may not be able to prepare your desired size. Please note. In that case, as above, you cannot accept returns.
If you wish to exchange, please contact us before shipping the product. We will contact you after securing the inventory of the desired product. All the costs related to the exchange will be borne by the customer.
If you wish to return or exchange, please contact us before shipping the product.
Please note that if it falls under the following, it will not be possible to replace or refund.
A from the arrival date of the product8Products that have passed or more
B
c Products in which customers have stains, damage, odor adhesive, dirt, and scratches
D Product tag label separated or lost
E If you purchase many different sizes and different colors for return purpose
F Items returned without prior notice
G sale product
h Products that our store determined that it was a good product due to individual differences in the product
I hygienic products that touch skin such as underwear, socks, and pre -ordered products
* Products that have been applied to the above will be returned by cash on delivery.
Correspondence period: After the product arrives 8Only if you contact us within the day.
- About refund
In principle, the refund uses the same payment method as the one used to pay the order. You cannot refund to another card or bank account.
The refund will be made in the same currency that the customer paid to the order. If the customer pays in the dollar, we will refund it in the dollar.
After purchasing in a foreign currency, if you return it, the refund amount converted to Japanese yen may be lower than the purchase amount depending on the exchange rate between the purchase date and the return date.
Proceed to the procedure after our refund notification,10It will be refunded within the business day. The processing time varies depending on the bank or card company.
Refunds may be displayed in the format of cancellation. In the case of cancellation, the original settlement will be deleted from your transaction statement and will not be separately deposited.
If you receive a refund within the authority period (Partial or full), In order to adjust the fixed amount of the billing at the time of liquidation, the item may not be stated in the refund statement. Until the period expires, the claim may be described in the statement as "hold".
You cannot specify the refund schedule. Please note.
If the difference is born due to the customer's convenience, we will refund the amount of postage.
Overseas order / shipping
- About order method
Products can be ordered by the following procedure.
1) Access the product details page.
2) Put the product in the cart.
3) Check the products in the cart and click "Proceed to the purchase procedure".
4) If you have an accountIDAfter entering the password, click "Login".
5) Specify the destination / payment method.
6) Check your order and click "Confirm order".
7) When the order number is displayed, the order is completed.
8) "Order confirmation email" will be delivered from kobe@anatomica.jp to your registered address.
- About shopping carts
The expiration date of the shopping cart is to put the product in the cart.2Week ".
After the expiration date, the products in the cart will be deleted automatically.
Please note that the product will be secured when the product is put in the cart, but it will not be purchased until the order is confirmed.
- About payment method
The types of payment methods that can be used are as follows.
・ Payment by credit card
VISA,MasterCard、American Express、JCB、Diners Club、Discover
·Bank transfer
Please check the amount described in the payment email regarding the payment before paying.
After confirming the payment status, the shipping procedure will start.
If payment cannot be confirmed within 5 days, we will automatically cancel the order.
Please pay for the transfer fee at the customer's burden without permission.
* Please pay from an account in the name of the orderer. If you pay under the name other than the orderer, you may not be able to confirm the payment.
- About product delivery(Outside Japan)
The order you ordered is Japan Post EmsService or DHLWe will deliver it by.
Usually, after receiving your order DHLIn the case of7～10After business daysEmsin the case of 10～13We will deliver it around business days.
We will be closed during the year -end and New Year holidays. Store about the scheduleInstagramPlease confirm.
If your order is concentrated or stock status, you may not be able to deliver it.
If the delivery is delayed, we will contact you by email.
After the shipping procedure is completed, we will deliver an email that the shipping is completed.
In the case of overseas shipping, the date and the specification cannot be accepted. Please note.
Customs duties may occur in receipt. For more information, please check [Customs duties].
In the unlikely event of a postal loss or damaged accident, we are not responsible here. note that.
We cannot ship to countries that cannot be shipped with EMS. Please check the link below.
http://www.post.japanpost.jp/int/ems/country/index.html
About EMS
http://www.post.japanpost.jp/int/index.html
About DHL
https://www.dhl.com/jp-ja/home.html
- About shipping (outside Japan)
Asia (excluding Japan) = Uniform 3,000circle(Ems）
Northern America, Central America, Oceania, Chog and East = Uniform 9,000 yen (EMS)
Europe = 9,000 yen (EMS)
South America, Africa = Uniform 9,000 yen (EMS)
* The delivery company is subject to change without notice. Please note.
- About tariffs
Regarding purchases from overseas, customs duties, other import taxes, and customs commissions may be imposed on the purchased products when customs clearance in the country of receiving them. In that case, all will be borne by the customer, so please pay directly to the delivery company at the time of delivery.
The guidelines and policies related to customs clearance vary from country to country. For more information, please contact the Customs of the received country.
We do not accept returns for tariffs. Please note.
Member information
- About membership registration, login
If you register as a member, you can shop more smoothly.
You can log in with the e -mail address and password of this registration.
Member registration does not charge any annual membership fee, registration fee, renewal fee, maintenance fee, etc.
Common with PCs, smartphones, and mobile phones1It is possible to use it with a member information.
- About registration information
Customer information such as password, address, phone number, and email address can be changed from the registration information page.
If you change your registered email address, you can log in with the changed email address and the password set.
site
- About security
This site has a “personal information protection policy” that protects personal information so that customers can use it safely and safely, and strictly handle personal information received from customers.
- About the usage environment
Recommended browsers on this site are as follows.
computer(Windows）
・Microsoft EdgeLatest edition
・Mozilla FirefoxLatest edition
・Google ChromeLatest edition
computer(Macintosh）
・SafariLatest edition
smartphone(Android）
・Android OS ver.10～12InstalledGoogle Chrome
smartphone(iOS）
・iOS14～15InstalledSafariLatest edition
Tablet(iPados）
・iPados14～15InstalledSafariLatest edition
* If you use a browser other than recommended or a browser of the previously recommended version, the operation or display may not be performed correctly.
- Display based on the Specified Commercial Transactions Law
Dealer
Thirty Five Summers Co., Ltd.
Representative
Kinji Teramoto
location
〒111-0052 Yanagihashi, Taito -ku, Tokyo1-2-12Yanagashi BridgeMbuilding3rd floor
contact address
Please contact us when making inquiries
Selling price
Display on each product details page
Necessary price other than the product price
Shipping: Depending on the shipping country
payment method
credit card(Visa、MasterCard、American Express、JCB、Diners Club、Discover）
Product delivery time
Delivery company: Sagawa Express,Ems、DHL
In the case of Sagawa Express after receiving your order5Within business days,DHLIn the case of 5～7After business daysEmsin the case of 7～10We will deliver it around business days.
We will be closed during the year -end and New Year holidays. About the schedule We will guide you in Inatagram (@anatomica_tokyo_nihonbashi) in Anatomica Tokyo.